Privacy Policy

Effective Date: 25 March 2022

The Privacy Policy explains how Jing Wen Crystal & Services handles your data, how we collect them, and store them. We value your trust in us and respect your privacy. By using our services, you give consent to the collection, use and transfer of information as described in the Privacy Policy. If you do not agree, please do not use any of our services.

1. What are the personal data that we collect from users?

We may collect various personal data including, but not limited to (depending on your nature of interaction):

a. Name

b. Age

c. Gender

d. Address

e. Telephone number

f. Email Address

g. Payment information thru Third-Party Payment Processor: We use a third-party payment processor (currently iPay88) to assist in securely processing your payment information. When you place an order through the Services, the credit card information that you provide is encrypted and processed directly to iPay88. We do not store your credit card information and do not control and are not responsible for iPay88 or its collection or use of your information. You may find out more about how iPay88 stores and uses your credit card information by accessing iPay88’s privacy policy

h. Payment information such as bank account details, billing address

i. Any other information about any individual which you have provided us in any forms you may have submitted to

j. us, or via other forms of interaction with you Information about any transactions, both free and paid, that you enter into on our website

k. Information about you that is available on the internet and social media, such as from Facebook, LinkedIn, Twitter and Google

l. Publicly available information that we acquire from service providers


2. How we collect personal data?

We may collect your information in various possible ways;

a. when you participate in our events or promotions;

b. when you apply for or use our membership card or participate in any of our loyalty or promotion programs;

c. when you register an account with us;

d. when you participate in any surveys or marketing campaigns;

e. when you login to visit our websites, use our mobile applications or view any of our social media pages;

f. when you contact us whether in person, by phone, by email or via any social media platforms, to make enquires or provide information;

g. when verifying your identity; and

h. when you subscribe to our marketing or promotional materials.

You are not required to provide the personal information that we request, but we may not be able to provide you with our products, services or benefits or you may not be able to login to our platforms or use certain features without such information.

You have the right to request access to the personal information we have about you, and to request us to make correction of, update or delete the information.


3. Purposes of Collection

Your personal data may be used for one or more of the following purposes (“Purposes”):

a. communicating with you;

b. verifying your identity and any accounts you have with us;

c. administering any loyalty or other marketing, promotional or corporate programs that we are involved in, including providing you with the benefits that you are entitled;

d. processing your orders for products and services you place with us (such as maintaining your shopping cart, billing, payments, refunds and delivery arrangements);

e. handling and responding to your inquiries, suggestions or complaints;

f. conducting customer surveys or organizing events for customers;

g. providing you with customer service;

h. conducting analysis to help us better understand our customers and to improve our services and products;

i. customizing the information displayed on our shopping websites/apps and social networking/media platforms to create better customers experience;

j. designing targeted promotional offers;

k. conducting advertising activities, including targeted advertising;

l. conducting direct marketing activities;

m. fulfilling our obligation to maintain records of processing activities;

n. meeting legal, regulatory or compliance requirements, dealing with enquires from law enforcement or regulatory bodies or for the purpose of obtaining legal advice; and

o. any other purposes directly related to any of the above purposes.

We only collect personal data we actually need for or directly related to our specific Purposes. If we intend to use the personal information for purposes other than the above, we will seek your consent prior to using your personal data.

If you do not provide your personal information to us, we may not be able to:

a. provide you with the product or service you want

b. manage or administer your product or service

c. personalize your experience with us

d. verify your identity or protect against fraud, or

e. let you know about other products or services that might better meet your needs.


4. Protecting Your Personal Data

The Company always make sure your personal data and information are secured and protected. Your personal information is stored in a database, protected by password, and accessible only to you and the Company’s employees who require access to perform necessary responsibilities related to the management of your accounts. You can choose to access your registered information with the Company via our Secure Web Server that will encrypt the data while it is transferred through the Web.

Our internal servers are also protected by firewalls that are continuously monitored. Employees of the Company are notified and regularly reminded about the importance the Company places on security and privacy, and what they can do to ensure that your information is protected. The Company will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this privacy policy.


5. How is your information shared?

a. Third-party providers: We share your information with third-party providers that we work with to help us operate, provide, analyze, improve, understand, customize, support, and market the Services.

b. Third-party services: When you use third-party services, such as through Third-Party Accounts that integrate with the Products and Services, they may receive your information. When you use third-party services, their own terms and privacy policies will apply to your use of these services.

c. Regulatory and legal issues: We may also release your information to third parties when we believe it is appropriate to comply with the law, enforce our terms and policies, or protect ours or others’ rights, property, or safety.


6. Ownership of Content and Materials

All content and materials are copyrighted and protected by worldwide copyright laws and treaty provisions. They cannot be copied, reproduced, modified, published, uploaded, posted, transmitted, or distributed in any way without prior written permission of the copyright owner and/or the Company.


7. Sensitive Personal Information

We will never ask you to provide sensitive Personal Information such as information about your medical or health records, political, religious or philosophical beliefs, criminal offences (alleged, or committed), criminal conviction background, racial or ethnic origin, trade union membership, sexual orientation, sexual history, behavior or genetic data. Please refrain from providing us with such sensitive Personal Information.


8. Managing Your Information and Account

a. You can review and change your Account profile information by logging in to your Account and make necessary amendment.

b. Unsubscribe: If you would like to manage your communications settings, such as unsubscribe from receiving emails, you may do so at your convenience.

c. Deleting your Account: If you want to delete your Account, you may do so by contacting us via email, phone or WhatsApp.


Jing Wen Crystal & Services reserves the right to revise and update this Privacy Policy from time to time. All changes are effective immediately when we post them, as dated above, and apply to the Services thereafter. Your continued use of the Services after the time the changes are posted will indicate your acceptance of those revised changes, so please check this Privacy Policy periodically for updates.