Refund

RETURN & REFUND

Each natural energy stone and crystal products are unique and one of its kind.

In cases of return or refund, you may email and follow up with WhatsApp your appeal within 3 days of the delivery date (not unboxing / unpacking / opening box date) for a replacement that we deem fit if you received a damaged or broken item by sending the pictures and videos of unpacking the courier box with all details that may be helping with your appeal including the inspection of the goods after opening the box. 

Kindly take note that in any case refund / replacement / exchange is approved, your refund / replacement / exchange will not include shipping costs, and shall only proceed once we have received the physical item back in our store. Return and refund shall be credited as our store points